WARRANTY – RubDuegi

We’re Committed to Your Peace of Mind

Engineered for performance and built to last, every piece is backed by a warranty that reflects our commitment to durability, craftsmanship, and customer satisfaction.

DueGi 5-Year Manufacturer Guarantee

1. Warranty Period & Scope

The warranty applies to products purchased, covers original end customers (non-transferable), and is valid for 5 years from the date of purchase when installed and maintained properly.

2. What’s Covered

Defects in materials or workmanship affecting brass, finish, or internal cartridges, includes:

Corrosion, peeling, or faulty plating under normal conditions.
Ceramic or mechanical cartridge failures (e.g., leaking, stiffness).

3. Remedies

At DueGi’s discretion, we will repair the affected part, replace it with an equivalent product, or refund the original purchase price if repair or replacement isn’t feasible. Replacement parts are shipped at no cost; the customer is responsible for any installation or return shipping.

4. What’s Not Covered

The warranty does not cover damage resulting from:

Improper installation, misuse, accidental damage, or neglect.
Harsh cleaners, chemicals, or hard water scale.
Water pressure outside European/GCC norms or use of non-genuine DueGi parts.
Labor, shipping, cleaning fees, or products from unauthorized dealers.

5. Warranty Conditions

Proof of purchase is mandatory. Products must be professionally installed by a licensed plumber and are only valid in official DueGi markets (e.g., EU, UK, UAE, KSA). No warranty applies in resale or commercial leasing scenarios.