Engineered for performance and built to last, every piece is backed by a warranty that reflects our commitment to durability, craftsmanship, and customer satisfaction.
The warranty applies to products purchased, covers original end customers (non-transferable), and is valid for 5 years from the date of purchase when installed and maintained properly.
Defects in materials or workmanship affecting brass, finish, or internal cartridges, includes:
At DueGi’s discretion, we will repair the affected part, replace it with an equivalent product, or refund the original purchase price if repair or replacement isn’t feasible. Replacement parts are shipped at no cost; the customer is responsible for any installation or return shipping.
The warranty does not cover damage resulting from:
Proof of purchase is mandatory. Products must be professionally installed by a licensed plumber and are only valid in official DueGi markets (e.g., EU, UK, UAE, KSA). No warranty applies in resale or commercial leasing scenarios.
1. Contact your point of purchase or email DueGi at [email protected], including:
2. DueGi may request the return of the defective product in a secure package.
3. We’ll review and, if approved, ship repairs or replacements within 14 business days.
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DueGi is synonymous with exquisite Italian bathroom art, seamlessly blending design, functionality, and sophistication
@2025, DueGi Rubinetterie S.R.L.
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